Shipping Policy

Processing Times

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer. If significant delays occur, we will notify you via email.

Shipping Destinations

We currently ship from the Netherlands to customers worldwide.

Shipping availability may vary depending on local regulations and carrier restrictions. If we are unable to ship to your location, you will be informed during checkout or contacted after placing your order.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Estimated Delivery Times

Estimated delivery times are as follows:

• Netherlands: 1–3 business days

• Europe: 3–10 business days

• International: 7–21 business days

Please note that delivery estimates are not guaranteed and may be affected by customs procedures, local postal services, weather conditions, or other circumstances beyond our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We recommend checking with your local customs authority before placing an order.

Honey Shipments

Due to varying import regulations concerning food products, honey shipments may be restricted in certain countries.

Customers are responsible for ensuring that imported honey products comply with local regulations. We cannot be held responsible for orders delayed, confiscated, or rejected by customs authorities.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been dispatched, we may not be able to modify the shipment. Additional shipping fees may apply if the package is returned and needs to be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at our customer support email.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Contact Us

If you have any questions regarding shipping, delivery times, or your order, please contact our customer support team. We are always happy to assist you.

Thank you for supporting Noir. We appreciate your trust and look forward to serving you.