Refund Policy

7-Day Satisfaction Guarantee
In addition to our refund policy, we offer a complimentary 7-day satisfaction guarantee. 

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

Products may be tested but must not show signs of substantial use. Honey jars that are significantly consumed and perfumes showing substantial use are not eligible for a refund.

Return shipping costs are the responsibility of the customer. Refunds are processed after inspection and approval of the returned item.

This guarantee is intended to provide peace of mind when trying our products and is offered as an additional service alongside your statutory and standard return rights.

14-day return policy 
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return, you can contact us at info@siwaknoir.com. Please include your full name and ordernumber.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Note that the return costs are for the customer.

You can always contact us for any return question at info@siwaknoir.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@siwaknoir.com.